9. Processing Change Requests

Ref:📕CompTIA Project+ Study Guide: Exam PK0-005 (Sybex Study Guide)

Project+ (PK0-005) Chapter 09. Processing Change Requests

1 / 34

What is the primary purpose of the project management plan during the executing phase?

A. It is used only for tracking milestones.

B. It is used to guide execution, measure project progress, and determine whether a change request aligns with the project’s goals.

C. It is used to implement organizational change.

D. It is used to manage vendors

2 / 34

What is the purpose of a Scrum of Scrums meeting in a large Agile project?

A. To allow individual team members to present progress to project stakeholders

B. To hold weekly status updates for the entire project team

C. To facilitate communication and coordination among multiple Scrum teams within the project

D. To assign new tasks to individual agile teams

3 / 34

What activities are crucial following the implementation of a change request?

A. Relaxing and waiting for the project to conclude

B. Coordinating with the project team and scheduling the change

C. Identifying and logging any new risk associated with the change, then validating the change and performing a quality check

D. Sharing the changes with the project team only

4 / 34

Which of the following describes the process software changes typically go through in the context of development environments?

A. The code is first written in the production environment, then tested in the development environment, and finally released in the beta-staging environment

B. The code is first written in the beta-staging environment, then tested in the development environment, and finally released in the production environment

C. The code is first written in the development environment, then tested in the beta-staging environment, and finally released in the production environment

D. The code is first written in the production environment, then tested in the beta-staging environment, and finally released in the development environment

5 / 34

Who can submit a change request for a project?

A. Only the project manager

B. Only the change control board

C. Only the stakeholders

D. Anyone associated with the project

6 / 34

Which of the following best describes the responsibilities of the Change Control Board (CCB) in managing change requests?

A. The CCB is responsible for all decision-making and has absolute authority over the project.

B. The CCB reviews change requests, performs impact analysis and then has the authority to approve, deny, or delay those requests.

C. The CCB makes initial assessments of change requests, but the final decision is made by the project manager.

D. The CCB only comes into play if there are disputes among key stakeholders about a change request.

7 / 34

What is necessary to document during the change recommendation process?

A. Just the change request ID number

B. The change request ID number, title, and brief description

C. The change request ID number and brief description only

D. The change request title and brief description

8 / 34

What is the process after a change request is approved in a project?

A. The change is immediately implemented without any further discussion

B. The change needs to be coordinated with the team, risk processes conducted, validated, quality checked and then communicated to stakeholders

C. The change is directly communicated to the stakeholders and sponsors without implementing

D. The change is added to the risk register without any further action

9 / 34

What is the role of a Change Advisory Board (CAB) in operational change control on an IT project?

A. To perform the maintenance activities

B. To troubleshoot the problems when a change goes wrong

C. To communicate upcoming changes and their potential impact

D. To conduct the validation checks after a change

10 / 34

In the context of Disciplined Agile (DA), what is the primary guiding principle?

A. To remove obstacles and impediments to project progress

B. To accomplish large projects with a dozen people

C. To provide technical guidance and information about agile

D. To delight the customer by meeting or exceeding their expectations

11 / 34

When can a rollback plan be implemented during the operational change control process in an IT project?

A. Right after the change control meetings

B. Immediately after the change is implemented

C. If the change does not go as planned

D. Before the validation checks are conducted

12 / 34

Which of the following is not considered a type of organizational change?

A. Business Merger/Acquisition

B. Relocation

C. Outsourcing

D. Adding a new feature to a product

13 / 34

Why should the project management plan be updated whenever a change request is approved?

A. To reflect the actual work happened in the project.

B. To guide the execution of future work and determine if a change has occurred.

C. To communicate project status with the sponsor and stakeholders.

D. To prepare for the After-the-Fact Plan Executing phase.

14 / 34

According to the text, why is it important to update project documents as changes crop up?

A. To have an accurate record of the project life span and changes

B. To ensure the stakeholders are satisfied with the change

C. To minimize the cost of future changes

D. To document changes that were previously refused

15 / 34

What does the contract change control system include?

A. The change request description, a unique identifier, the requestor, the disposition of the change, and approvers.

B. The compensation to the vendor for implementing the change.

C. The process of arbitration.

D. The terms of contract termination.

16 / 34

How should a team new to Agile approach the use of Agile Frameworks?

A. They should start by combining several frameworks

B. They should stick with one framework until proficient

C. They need to use an established, predefined agile framework such as Scrum or Kanban

D. They should create their own agile methodology

17 / 34

According to the PRINCE2 methodology, which of the following steps should be taken when a change request is approved that will exceed the project budget?

A. The project manager should find ways to decrease costs in other areas

B. The project manager should cancel the project

C. The project manager should ignore the budget exceedance

D. The project manager should simply approve the change request without any considerations

18 / 34

Which of the following describes the type of organizational change where an organization uses external resources to perform business processes and tasks?

A. Relocation

B. Outsourcing

C. Internal Reorganization

D. Business Demerger/Split

19 / 34

What is the main aim of a ’Scrum of Scrums’ in agile project management?

A. To have a daily competition between different Scrum teams.

B. To optimize the team’s efficiency and ensure that there are no obstacles preventing progress.

C. To make sure all Scrum teams share the same backlog.

D. To eliminate the need for Scrum practices.

20 / 34

What is the main feature of the Scaled Agile Framework (SAFe) compared to the other frameworks?

A. SAFe has one Scrum team that shares the same backlog

B. SAFe is only used for small teams

C. SAFe uses multiple Scrum teams with separate backlogs

D. SAFe doesn’t allow for decentralized decision-making

21 / 34

What are some of the items that are recorded in the change request log after a change request is submitted?

A. The requestor’s name

B. The current temperature

C. The latest news in the industry

D. The project manager’s favorite color

22 / 34

What is the purpose of the project management plan?

A. It is a reflection of what has already occurred.

B. It guides execution of the project, tracking progress and validating change requests.

C. It listed each individual task of a project in detail.

D. It changes constantly based on requests.

23 / 34

What should a seller invoice from a vendor contain according to the text?

A. Only the total amount to be paid

B. Materials delivered with no supporting documentation

C. Work that was completed or materials delivered with necessary supporting documentation

D. A request for a new order

24 / 34

According to the CompTIA exam objectives, which is different between project change and product change?

A. Project change involves a change to the product of the project

B. Product change doesn’t impact project schedule

C. Product change is a change to the product of the project

D. Project change and product change involve different change control processes

25 / 34

What is a crucial responsibility of a project manager when processing change requests based on the text above?

A. Ignoring updates to the project documents

B. Documenting the final decision in the change control log

C. Avoid discussions about contentious change requests

D. negate stakeholder participation in decision making

26 / 34

What is generally the first step in analyzing impact assessments?

A. Analyzing the scope baseline

B. Determining cost and resource estimating techniques

C. Answering basic questions about the proposed change

D. Presenting the information to the review committee

27 / 34

What is the most important strategy in terms of change in project management?

A. Ignoring minor changes to avoid complexity.

B. Having a robust change control system in place.

C. Assigning each team member a change to manage.

D. Seeking external help to manage changes.

28 / 34

Which of the following best describes the typical process of software change control according to the given text?

A. Changes are written in the production environment, tested in the beta-staging environment, and then implemented in the development environment.

B. Changes are written in the development environment, tested in the beta-staging environment using production data, and then released in the production environment.

C. Changes are written, tested, and implemented all in the development environment.

D. Changes are written in the beta-staging environment, tested in the development environment, and then released in the production environment.

29 / 34

When should the decision-makers for evaluating and assessing change requests be selected?

A. During the project initiation phase

B. During the project planning phase

C. Just before the project execution phase

D. When the change request is submitted

30 / 34

Why is it important to document the final decision regarding the change request in the change control log?

A. To avoid conflict with stakeholders

B. To keep track of all change requests and their disposition

C. To have a record to present to the project sponsor

D. To ensure that the project is completed on time

31 / 34

According to the CompTIA objectives, what are the necessary steps for managing organisational change?

A. Defining the change, communicating the change, analysing impacts and responses, conducting training, ensuring adoption over time, and communicating during and after the change.

B. Setting goals, defining the change, analysing impacts and responses, conducting training, and ensuring adoption over time.

C. Communicating the change, analysing impacts and responses, conducting training, and ensuring adoption over time.

D. Defining the change, setting goals, communicating the change, analysing impacts and responses, conducting training, and ensuring adoption over time.

32 / 34

What actions need to be taken once a change request is approved and ready to be implemented in a project?

A. Schedule the change, check for new risks, update the risk register and develop response plans

B. Inform the stakeholders about the change, update the budget and ignore any new potentials risks

C. Reject the change and proceed with the original plan

D. Implement the change immediately without consulting the project team

33 / 34

What could be performed at the end of an iteration, after a key deliverable is completed, at the end of the project, or at other predetermined times, specifically when managing vendors?

A. Project schedule

B. Vendor performance reviews

C. Procurement budget tracking

D. Execution of project plans

34 / 34

What are the steps involved in processing change requests?

A. Identify potential risks, carry out risk processes and develop appropriate response plans

B. Coordinate activities with team members, approve the change, modify the timeline and increase the funds

C. Validate the change, perform a quality check, communicate the change deployment, and if necessary execute the rollback plan

D. Ask for other changes, prevent negative risk events, replace malfunctioning components and bring the work in alignment with the project management plan

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CompTIA Project+ (PK0-005) Chapter 09: Processing Change Requests

Master Change Management for Project+ Certification Success

The Critical Role of Effective Change Management in IT Project Flexibility

——————————————–

Adaptability to change is a crucial skill for IT project managers. This chapter equips you with essential knowledge on how to properly handle project change requests, preparing you for both the Project+ certification exam and a successful career in the IT industry.

Key Learning Objectives

——————————————–

1. Master proper handling of project change requests

2. Evaluate impacts on scope, schedule, and budget

3. Implement effective change control processes

4. Communicate smoothly with stakeholders

Free Study Resources for Project+ Certification

——————————————–

Practice Exam: Hone your change management skills with practical problems [Start Free Practice Exam]
Anki Flashcards: Effectively memorize change request processing procedures and impact assessment methods [Download Anki Deck]

Your Project+ Certification Journey

——————————————–

← Previous: Chapter 08: Communicating the Plan

→ Current: Processing Change Requests

→ Next: Chapter 10: Managing Quality and Closing Out the Project

Real-World Application

——————————————–

Case Study: How effective change management reduced project delays by 40% in a major software development project
Statistic: 90% of successful IT projects attribute their smooth execution to effective change management practices (PMI, 2023)

Career Impact

——————————————–

Salary Insight: IT Project Managers with excellent change management skills earn 20% more on average (Glassdoor, 2024)
Job Market Trend: Demand for certified Project+ professionals with strong change management abilities up 45% YoY

Start Mastering IT Project Change Management Now!

——————————————–

Ready to enhance your project management skills and advance your Project+ certification journey? Take our free practice exam and begin mastering IT project change management today.

[Start Free Practice Exam]

For official CompTIA Project+ certification details, visit the [CompTIA Official Site].

9. Processing Change Requests

Boost Your Skills with Free Anki Flashcards

Master Change Management for Project+ Certification Success

The Critical Role of Effective Change Management in IT Project Flexibility

Key Learning Objectives

Free Study Resources for Project+ Certification

Your Project+ Certification Journey

Real-World Application

Career Impact

Start Mastering IT Project Change Management Now!

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