CompTIA A+ 220-1101 Software Troubleshooting | Free Test & Anki Decks

Ref:📕Mike Meyers’ CompTIA A+ Core 1 Certification Passport (Exam 220-1101)

CompTIA A+ 220-1102 3.0 Software Troubleshooting

1 / 112

What can cause a boot failure in Windows 10/11 systems?

A. Faulty power supply unit or cable

B. Configuration, malware, or mechanical issues

C. Both A and B

D. Healthy hard drive and proper settings

2 / 112

What could be one reason for Bluetooth connectivity issues on a mobile device?

A. The Bluetooth device is over a 100 feet away

B. The Bluetooth device doesn’t need power to connect

C. The Bluetooth service is always enabled on a mobile device

D. RF devices emit radio frequency interference that can impede a Bluetooth signal

3 / 112

What is the primary purpose of the sfc utility in Windows 10 and 11 OSs?

A. To defragment the hard disk

B. To delete unwanted files

C. To check the status of the RAM

D. To examine system and protected OS files for performance issues

4 / 112

What is the first thing you should check if a network host cannot connect to a network?

A. APIPA address

B. No IP configuration

C. DHCP configuration

D. Windows issues

5 / 112

What does disabling Driver Signature Enforcement in Startup Settings do?

A. Prevents the installation of non-signed device drivers

B. Blocks restarts after major failures

C. Allows the installation of non-signed device drivers

D. Starts the OS in Safe Mode with a command prompt UI

6 / 112

Which of the following options in the Advanced Options of WinRE reverts Windows to the previously replaced build and removes all apps or packages installed after the upgrade?

A. System Restore

B. Go Back to the Previous Build

C. Enable Safe Mode

D. System Image Recovery

7 / 112

What should you do if you notice signs of potential malware infection, such as frequently used files being inaccessible, system or personal files being altered, renamed, or corrupted?

A. Ignore and continue normal operation.

B. Immediate shutdown of the computer.

C. Run a malware scan and quarantine any flagged files.

D. Delete all personal files to avoid possible infection.

8 / 112

What function does the ’Fast Startup’ feature serve in a Windows system and how might it negatively affect the system?

A. It fosters faster sleep initiation but can cause unexpected wakeup.

B. It speeds up the startup process but can lead to problems during shutdown.

C. It helps to decrease the temperature of the processor, but may cause system to crash during intense execution tasks.

D. It optimized advanced power settings but may lead to occasional system freezes.

9 / 112

Which of the following is a strategy for managing power-hungry components on a mobile device?

A. Keep the display on at the highest brightness

B. Restrict device roaming and disable searching for new wireless networks

C. Frequently use location services

D. Have all wireless communications enabled all the time

10 / 112

What does reimaging Windows 10 involve?

A. Merely restarting the computer

B. Removing some of the installed apps

C. Cleaning up the system registry only

D. Removing all contents of the hard drive and performing a clean install

11 / 112

What is one of the primary reasons for Bluetooth connectivity issues on a mobile device?

A. Bluetooth devices are limited in range to about 60 feet.

B. Bluetooth devices use minimal power.

C. Bluetooth devices require software installation.

D. Bluetooth devices are limited in range to about 30 feet.

12 / 112

A Windows system usually becomes instable after what kind of changes?

A. An update or fix is applied

B. A new cutting-edge hardware device is installed

C. A large application is installed

D. All of the above

13 / 112

What can potentially cause a mobile device to randomly restart due to disabled services?

A. User disabling unneeded services to improve device performance

B. Device buttons stuck in the down position

C. Overheating of the device

D. Poorly designed app overusing system resources

14 / 112

What can be a symptom of malware activity on a mobile device?

A. High network traffic

B. Data-usage limit notifications

C. High number of ads

D. All of the above

15 / 112

Which of the following symptoms might suggest malware activity on a mobile device?

A. Increased data usage

B. Device showing faster-than-normal response times

C. Frequent notifications about reaching data usage limit

D. Decrease in ad pop-ups

16 / 112

What does the ’Enable Low-Resolution Video’ option do in the Startup Settings menu?

A. Starts the OS in normal mode with the display resolution set to 1080×720.

B. Starts the OS in normal mode with the display resolution set to 800×600.

C. Starts the OS in safe mode with low display resolution.

D. Enables video playback in low resolution.

17 / 112

What are some common solutions if a mobile device app fails to launch?

A. Soft reset and confirm device compatibility

B. Use force stop

C. Connect the device to another device and update over a direct connection

D. Restart the device

18 / 112

Which option in the WinRE recovery system Advanced Options allows for access to volumes, folders, and files through a command line?

A. System Restore

B. Startup Settings

C. Command Prompt

D. System Image Recovery

19 / 112

Which of the following may contribute to frequent shutdowns or restarts on a Windows system?

A. Sleep mode and Fast Startup

B. Overheating of the CPU or GPU

C. Advanced power settings

D. All of the above

20 / 112

What could be a possible reason for a Windows service to fail to start?

A. The service is no longer needed

B. The service depends on another service that didn’t start

C. The service has been uninstalled

D. The service is being accessed by multiple users

21 / 112

What is the main cause of ’Time Drift’ in systems and how is it typically addressed?

A. Time drift occurs due to errors in the software’s time tracking algorithm and is typically fixed by recalibrating the system clock.

B. Time drift is a result of the system clock speeding up or slowing down with the strength of the CMOS battery, and is usually addressed by creating a Group Policy Object (GPO) on remote devices that uses GPS-synchronized time sources.

C. Time drift occurs due to inadequate system resources and is corrected by upgrading the system’s hardware.

D. Time drift is a result of the system’s operating system aging, and is usually fixed by system updates.

22 / 112

What is the function of the Windows Preinstallation Environment (WinPE)?

A. It is a full-fledged Windows operating system.

B. It is a management tool for Windows update packages.

C. It serves as a host for the BIOS/UEFI settings.

D. It provides access to troubleshooting, diagnostic, and repair tools.

23 / 112

What is required for successful file transfers using AirDrop between an iOS device and a macOS device?

A. The sender and receiver must be connected to the same Wi-Fi network

B. The sender must be in the receiver’s contacts or both must be configured to receive from everyone

C. The sender must have specific administrative permissions on the receiver’s device

D. The sender and receiver must be using the same type of device (either iOS or macOS)

24 / 112

Which of the following command line operations should you use to check if a host is unable to connect to a network beyond its local area due to an APIPA IPv4 address?

A. tracert

B. ipconfig

C. ping

D. netstat

25 / 112

What are some of the common issues that can cause a mobile device to randomly restart itself?

A. Stuck buttons, email apps, and device overheating

B. Battery disconnection and removal of antivirus

C. Disabling system services and closing unused apps

D. All of the above

26 / 112

What could be the possible causes of a system freezing while playing a graphically intensive game?

A. An error in the game code

B. A hardware problem on the video card

C. An overwhelmed video card or bad section of RAM

D. All of the above

27 / 112

Which option in the ’Advanced Options’ menu can be used to scan for and fix issues preventing a computer from starting?

A. System Image Recovery

B. Command Prompt

C. Startup Repair

D. Startup Settings

28 / 112

What is the purpose of the ’sfc C:’ command?

A. To launch the System File Check utility

B. To scan the C: hard disk drive or the boot volume

C. To check the integrity of Windows system files

D. To repair identified errors on the C: drive

29 / 112

Which of the following accurately describes the process to create a system repair drive in case of being unable to boot a computer or access its startup options?

A. Settings | Network & Internet | VPN | Add a VPN Connection

B. Settings | Ease of Access | TalkBack | Settings

C. Settings | Update & Security | Recovery | Creating a Recovery Drive

D. Settings | System | About | Renaming the PC

30 / 112

Which type of desktop alert is intended to verify a requested action?

A. Information message

B. Confirmation message

C. Warning message

D. Error message

31 / 112

Which option from the Advanced Options in the Windows Recovery Environment allows you to restore a computer to a previous disk image?

A. Startup Repair

B. System Image Recovery

C. System Restore

D. Command Prompt

32 / 112

What does an APIPA address enable in a host?

A. Connection only with the local network

B. Connection only with a DHCP server

C. Connection with any network beyond the local network

D. Connection even without a valid IP address

33 / 112

What are signs that malware might be running on a mobile device?

A. High network traffic and data usage

B. Sluggish response times

C. Unexpected application behavior

D. All of the above

34 / 112

What can cause a device with removable batteries to randomly shut down?

A. It may be due to overheating

B. The user might have disabled some services

C. The battery might not be tightly fitted into the connectors

D. It may be due to a bad app

35 / 112

What is the best way to conserve battery life with regard to the display on most modern mobile devices?

A. Leave the screen on at all times

B. Use the highest brightness setting

C. Always have notifications turn on the screen

D. Keep the display off when possible and use the lowest acceptable brightness setting

36 / 112

What is a potential sign of malware on a mobile device?

A. Higher-than-usual data usage

B. Increase in the number of ads

C. Slower response times

D. All of the above

37 / 112

What is the purpose of scareware as a type of malware?

A. To speed up device performance

B. To trick users into downloading and installing a malicious app disguised as a security or cleanup app

C. To enhance network connectivity

D. To reduce the number of distracting ads

38 / 112

Which of the following is likely to be a reason for an Operating System update failure?

A. High available storage space

B. Successfully installed updates

C. Perfectly working files

D. Multiple pending updates

39 / 112

What are the two primary ways to fix a corrupted user account profile that prevents system login?

A. Use a system restore point and reboot

B. Create a new user account and copy the files from the corrupted one to the new one, or fix the user profile settings in the Registry with Regedit

C. Reinstall the operating system

D. Run a malware scan and reboot

40 / 112

What is the main purpose of the ’sfc C:/f’ command in Windows 10 and 11 operating systems?

A. Check the integrity of Windows system files

B. Scan the C: hard disk drive or the boot volume

C. Attempts to repair any identified errors

D. Executes a full system scan

41 / 112

What can be a symptom of malware on a mobile device?

A. High network traffic

B. Normal device response times

C. Decreased ads

D. Improved Internet connectivity

42 / 112

What is the first step of the Best-Practice Malware-Removal Process?

A. Disable System Restore in Windows

B. Investigate and verify malware symptoms

C. Remediate infected systems

D. Educate the end user

43 / 112

What are possible reasons for Bluetooth connectivity issues?

A. Bluetooth devices are limited in range to about 30 feet.

B. Bluetooth devices use a lot of power.

C. Bluetooth is a service that must be enabled on a mobile device and also configured for pairing.

D. All of the above

44 / 112

What happens when you disable Early Launch Anti-Malware Protection in the Startup Settings menu?

A. It starts the OS in Safe Mode.

B. The Early Launch Anti-Malware driver, typically loaded during the boot cycle, is disabled.

C. Non-signed device drivers are allowed to be installed.

D. It blocks restarts after major failures, like a BSOD stop.

45 / 112

What should be your first action when you receive the message ’An operating system wasn’t found’ during a startup process?

A. Check hard disk connections first.

B. Reinstall the Operating System immediately.

C. Boot into the BIOS/UEFI to check the boot device settings.

D. Assume the hard disk has failed.

46 / 112

Which of the following issues can cause a mobile device to randomly restart itself?

A. A faulty charging cable

B. Poor WiFi connection

C. Bad app

D. Static electricity

47 / 112

What options can be chosen after booting a computer into the WinRE recovery system and selecting Advanced Options?

A. System Restore, Command Prompt, Enable Debugging, Go Back to the Previous Build

B. Enable Safe Mode, Disable Driver Signature Enforcement, Launch Recovery Environment, System Image Recovery

C. Enable Low-Resolution Video, System Image Recovery, System Restore, Disable Automatic Restart After Failure

D. All of the above

48 / 112

What does Windows provide when it underperforms or fails to work?

A. An automated system repair tool

B. A set of tools for diagnosis, analysis, and repair

C. A feature that automatically resets the system

D. An immediate system shutdown for protection

49 / 112

What is the impact of location services on the battery life of mobile devices?

A. Location services do not impact battery life

B. Location services can significantly drain the battery, especially when an app constantly requests high-quality GPS updates

C. Location services can increase battery life

D. Location services only affect battery life if the device is roaming or searching for new wireless networks

50 / 112

What is one of the noted potential causes for frequent system shutdowns or restarts on a Windows system?

A. Hard drive failure

B. Use of an outdated operating system

C. Sleep mode

D. Use of excessive graphic design software

51 / 112

What is the Android equivalent to the term ’Jailbreaking’ in iOS?

A. Sideloading

B. Developer Mode

C. Rooting

D. Bootleg Application

52 / 112

What is the general cause for a slow-performing mobile device?

A. The device is overheating.

B. There are too many open apps or poorly constructed apps using too many resources.

C. The operating system fails to update.

D. The storage space is full.

53 / 112

What should you do if a service has stopped running or is not working properly?

A. Uninstall and reinstall the service

B. Open Services, select the service, stop it, and then restart it

C. Force a system shutdown

D. Ignore the problem and hope it fixes itself

54 / 112

What is a reason for a false alert regarding antivirus protection?

A. The antivirus program correctly identifies malware.

B. A third-party password manager alters Windows Registry entries, causing the antivirus program to misidentify it as malicious.

C. The antivirus program needs an update.

D. The user installs a new software program.

55 / 112

What activity signifies the ’Data-usage limit notifications’ as a symptom of possible malware activity?

A. High network traffic and bandwidth utilization

B. Sluggish response times on the device

C. Receiving a notification on reaching the threshold data-usage limit

D. Limited Internet connectivity/no Internet connectivity

56 / 112

How can one prevent a mobile device from overheating?

A. Run as many apps as possible

B. Keep the brightness of the screen at maximum

C. Limit the use of 4G or 5G and close unused apps

D. Use the device outdoors on a hot day with no cover

57 / 112

What could be the possible reason for having no cellular or Wi-Fi connectivity, regardless of your location relative to cell towers or Wi-Fi access points (APs)?

A. The device is close to a low-signal location

B. The device is in Airplane mode

C. The network is overloaded

D. The carrier limits data rates for non-subscribers

58 / 112

If a host has no valid IP configuration, what could be the probable issue?

A. The IP configuration supplied by a DHCP server is not good.

B. The host is configured with an APIPA IPv4 address.

C. There might be a problem with the network connection.

D. There are issues with the gateway devices.

59 / 112

What is the procedure to create a system repair drive according to the provided information?

A. Access Settings | Control Panel | Recovery | Creating a Recovery Drive

B. Access Settings | Update & Security | Recovery | Creating a Recovery Drive

C. Access Settings | Recovery | System Image Recovery

D. Open Command Prompt and input the command ’Create Repair Drive’

60 / 112

What is the purpose of running the ’sfc/scannow’ command as part of troubleshooting a low memory warning?

A. It helps to shut down unnecessary background processes

B. It checks for and replaces corrupted or incorrect operating system files

C. It increases the size of the virtual memory

D. It physically installs more RAM into the system

61 / 112

What are some ways to manage the power use of wireless communication in mobile devices?

A. Leaving the screen on to help maintain signal strength

B. Increasing brightness for a better Wi-Fi signal

C. Limiting or disabling device roaming and searching for new wireless networks

D. Keeping location services on at all times to ensure signal connection

62 / 112

Which of the following is identified as a symptom of malware on a mobile device?

A. Battery life decreases faster than usual

B. Unexpected application behavior

C. Device makes calls or send texts on its own

D. Difficulty in turning the device off

63 / 112

What can be useful to troubleshoot the cause of a Blue Screen of Death (BSOD)?

A. The color of the blue screen

B. The time when the error happened

C. The error code displayed on the BSOD

D. The version of Windows installed

64 / 112

What could potentially cause the ’Screen Does Not Autorotate’ issue on mobile devices?

A. The autorotate feature is not enabled

B. The device does not support autorotation

C. The device is not physically rotated

D. The device needs an update

65 / 112

What are the primary reasons for Bluetooth connectivity issues?

A. Limited Distance, Compatibility Issues, Power Requirements, Device Settings, Interference

B. Network congestion, High-speed requirements, Configuration Issues, IP conflicts, Inadequate Bandwidth

C. High-speed requirements, Limited Distance, Compatibility Issues, IP conflicts, Inadequate Bandwidth

D. Network congestion, Power Requirements, Device Settings, IP conflicts, Interference

66 / 112

What is a potential solution when the warning message ’Not Enough USB Controller Resources’ appears?

A. Install more graphics packages

B. Increase the number of USB devices

C. Install additional USB controllers

D. Reduce the number of endpoints

67 / 112

What is the primary purpose of the System File Check (sfc) utility?

A. To replace the Windows 10 and 11 operating systems

B. To examine system and protected OS files for performance issues

C. To clean the hard disk drive

D. To install software

68 / 112

How can enterprises prevent the installation of apps from untrusted stores and the use of sideloading on Android devices?

A. Disabling the ’Install unknown apps’ setting

B. Enabling developer mode

C. Using mobile device management (MDM) software

D. Rooting the device

69 / 112

Which one of the following is NOT a common cause for an operating system update failure?

A. Low storage space

B. Too many open applications

C. Corrupt files

D. Update software malfunction

70 / 112

What is a common sign that malware has infected the browser or the hosts file?

A. The official home page of a site is changed to a different home page

B. An incorrect URL is opened when the user clicks a legitimate link

C. The browser crashes frequently

D. The browser cannot open certain websites

71 / 112

Which of the following options would you select if you needed to boot the Operating System in Safe Mode using the Windows Recovery Environment?

A. System Restore

B. Command Prompt

C. Startup Settings

D. System Image Recovery

72 / 112

Which of the following could be a reason for a certificate warning?

A. The certificate was issued by an untrusted authority

B. The certificate is signed by a publicly trusted Certificate Authority

C. The certificate is not self-signed

D. The fully qualified domain name of the certificate the browser is requesting matches the one on the certificate

73 / 112

What are the symptoms a malware-infected mobile device may exhibit?

A. High network traffic and sluggish response times

B. Limited internet access and increased number of ads

C. Unexpected application behavior and leaked personal files/data

D. All of the above

74 / 112

Which tool can be used to fix damaged ’Bootmgr’ and ’BCD’ files required for Windows to boot?

A. diskpart

B. bcdedit

C. chkdsk

D. sfc

75 / 112

Which of the following is an example of power setting that may cause system shutdowns and should be reviewed?

A. Fast startup

B. Sleep mode

C. Minimum Processor State setting in the Processor Power Management group

D. Processor’s temperature

76 / 112

What action does a motherboard take when the processor’s temperature is overly high?

A. It increases the speed of the system during startup

B. It removes the check from the box next to Turn On Fast Startup (Recommended) in the Power Options

C. It shuts down the threatening component to protect itself

D. It updates the firmware of the BIOS/UEFI

77 / 112

What is the sequence in Settings to create a repair drive in Windows?

A. Settings | Update & Security | Recovery | Creating a Recovery Drive

B. Settings | Security & Update | Recovery | Create Repair Source

C. Settings | Update | Security | Recovery | Repair Drive Creation

D. Settings | Security & Update | Recovery | Booting Drive

78 / 112

What can cause bluetooth connectivity problems on a mobile device?

A. Distance beyond 30 feet

B. Incompatibility of Bluetooth versions

C. Insufficient power on the device

D. Wi-fi and other RF devices emit radio frequency interference (RFI)

79 / 112

What is a primary reason for Bluetooth connectivity issues on a mobile device?

A. The Bluetooth service is not in use

B. Bluetooth devices are limited in range to about 30 feet.

C. Bluetooth devices emit radio frequency interference.

D. Bluetooth devices are not sufficient in power.

80 / 112

In Windows systems, where can you begin the process of repairing an application?

A. Network and Sharing Center

B. Apps & Features in Settings

C. User Accounts

D. Security and Maintenance

81 / 112

What is a common security measure used by enterprises to prevent the installation of apps from untrusted sources and the use of sideloading on Android devices?

A. Putting the device into Developer Mode

B. Rooting the device

C. Installing a Malicious Application

D. Using mobile device management (MDM) software

82 / 112

Why is an NFC connectivity issue typically encountered?

A. The NFC sensor is disabled

B. The mobile device has been unlocked

C. Airplane mode is not disabled

D. Payment or identity card is not available

83 / 112

What effect can low storage have on the performance of an operating system?

A. It can prevent critical system functions from starting or completely finishing

B. It can increase the speed of data processing

C. It can enhance the stability of the operating system

D. It has no significant effect on the operating system’s performance

84 / 112

What can be a security risk while using a mobile device in Developer Mode?

A. It weakens the security of the device

B. Developer Mode can be misused to install untrusted or bootleg apps

C. It enables sideloading of APK files

D. It allows access to the root directory

85 / 112

What can be a potential cause for Bluetooth connectivity issues on a mobile device?

A. Time zone mismatches

B. Inadequate amount of power

C. Overheated device

D. Low signal strength for Wi-Fi

86 / 112

What does the ’Enable Debugging’ option do after you boot into the WinRE recovery system?

A. Stops the automatic restart after a major failure

B. Loads a command line for file access

C. Starts the OS in safe mode

D. Turns on debugging for the Windows 10/11 kernel

87 / 112

What is the function of the ’bcdedit/?’ command in Windows?

A. It lists the current settings of a BCD file.

B. It edits the BCD file.

C. It fixes the damaged Bootmgr and BCD files.

D. It lists the edit options available for a BCD file.

88 / 112

Which of the following actions voids the warranty of the mobile device by accessing its top-level directory?

A. Sideloading

B. Putting the device into developer mode

C. Rooting/Jailbreaking

D. Downloading bootleg/malicious application

89 / 112

What can be done when a system is displaying a low memory warning?

A. Ignore the warning as it won’t affect the system’s performance

B. Shut down some of the jobs running on the system or increase the size of the virtual memory

C. Delete unnecessary files on the hard disk

D. Install a new operating system

90 / 112

What are crucial steps in resolving PC problems?

A. To recognise the symptoms and know where to troubleshoot

B. To ignore the initial symptoms and directly replace the hardware

C. To always consider a problem as hardware problem

D. To consider a problem primarily as a software problem

91 / 112

Which option under ’Startup Settings’ enables starting the OS in Safe Mode with a command prompt UI?

A. Enable Debugging

B. Enable Boot Logging

C. Enable Safe Mode with Command Prompt

D. Disable Automatic Restart After Failure

92 / 112

What are the symptoms of a malware-infected web browser?

A. Constantly crashing

B. Frequently displaying pop-ups

C. Changing the default search engine

D. All of the above

93 / 112

What can cause a slow profile load?

A. Running multiple programs at once

B. A large number of desktop icons

C. A bloated user profile

D. Not enough hard drive space

94 / 112

What steps are involved in rolling back a device driver in Windows?

A. Click Start, select Control Panel, choose System and Security, and click Roll Back Driver

B. Go to Settings, click Update & Security, choose Recovery and click Roll Back Driver

C. Access Device Manager, locate the device, right-click the device and click Properties, click Roll Back Driver and select Yes, close Properties dialog box and restart the system

D. Click Start, select Device Manager, open device category, click Properties, choose Update Driver and select No

95 / 112

What are some causes of sluggish performance in Windows?

A. Too few startup applications

B. Running too many applications in ample RAM

C. Frequent Windows updates and patches

D. Insufficient RAM and too many running applications

96 / 112

What should you do before installing an application to ensure it will operate properly?

A. Delete any unnecessary files from your system

B. Install latest drivers

C. Download and run the PC Health Check app

D. Visit the provider’s website or read the system requirements on the packaging

97 / 112

Why might a general system update fail during a sequence of multiple pending updates?

A. It’s not dependent on the core system update.

B. It is applied before the core system updates.

C. The core system updates are not needed.

D. The update process occurred randomly.

98 / 112

What steps should you take to create a repair drive?

A. Access Settings | Update & Security | Recovery | Creating a Recovery Drive

B. Select Troubleshoot users | System restore

C. Enable Debugging from Startup Settings

D. Disable Driver Signature Enforcement

99 / 112

What is the recommended action mentioned in the text to recover from a failed update process on a Windows system?

A. Delete all files and restart the system

B. Manually install the updates

C. Run the sfc/scannow command

D. Uninstall and re-install the OS

100 / 112

What option in the ’Startup Settings’ menu, within the ’Advanced Options’ of the WinRE recovery system, allows you to stop the computer from restarting after major failures, like a BSOD stop?

A. Enable Debugging

B. Disable Driver Signature Enforcement

C. Disable Automatic Restart After Failure

D. Launch Recovery Environment

101 / 112

Where can a user control the reception and type of notifications on a Windows 10/11 Desktop?

A. Through the Control Panel

B. In the System Properties

C. In the Windows Defender

D. Using the Notifications & Actions page of the Settings app

102 / 112

What should you do if an application on your mobile device fails to launch?

A. Use force stop to stop any background services

B. Confirm the device meets the app’s hardware requirements

C. Install a system-monitoring app

D. Perform a system reset also known as a soft reset

103 / 112

What might be the problem if a host has no valid IP configuration?

A. The host is configured with an APIPA IPv4 address.

B. The issue is with the gateway devices.

C. The problem may be the network connection (for example, the cable of a wired connection or the settings of a wireless connection).

D. The IP configuration supplied by a DHCP server to a host appears to be good.

104 / 112

What is the most likely cause for a mobile app to fail to update itself automatically?

A. The device is running too hot

B. There are too many apps running on the device

C. The app was recently added to the device

D. Insufficient storage space, incompatibility with the device’s OS, or a missing service now required by the app

105 / 112

Which of the following choices best describes the process of enabling Safe Mode with Command Prompt using the WinRE recovery system?

A. Selecting Troubleshoot, then Startup Settings, and finally Disable Driver Signature Enforcement

B. Choosing System Image Recovery from Advanced Options

C. Choosing Troubleshoot, followed by Advanced Options, and finally Enable Safe Mode with Command Prompt

D. Accessing Settings, followed by Update & Security, then Recovery, and finally Creating a Recovery Drive

106 / 112

Which of the following is NOT a common cause for an OS update to fail?

A. Low storage

B. Multiple pending updates

C. Corrupt files

D. Stable internet connection

107 / 112

What can cause a mobile device to randomly restart, specifically relating to the issue of ’stuck buttons’?

A. Overuse of system resources

B. The device is overheating

C. The battery is not fitting tightly into the connectors

D. The buttons, slides, and power switches can become stuck in their down position

108 / 112

What does Windows do if there are open files when you select the reboot option?

A. It forces a reboot without warning

B. It shuts down the app

C. It displays a warning

D. It automatically saves the open files

109 / 112

What is often the most common cause of random reboots on a mobile device?

A. Device overheating

B. Stuck buttons

C. Bad app

D. Battery issues

110 / 112

What is the purpose of structured processes, such as the six-step troubleshooting methodology, in finding and resolving problems?

A. It is meant for clear-cut, easy-to-diagnose problems on servers.

B. It is meant exclusively for servers and workstations.

C. It is meant for mysterious, troublesome, and hard-to-diagnose problems on peripherals and computers.

D. It is meant to make problems more obvious and simple.

111 / 112

What function was initially served by pop-ups on websites?

A. To infect the host system

B. To display advertisements

C. To block drive-by downloads

D. To prevent malware protections

112 / 112

What does the ’Enable Boot Logging’ option do in the Startup Settings menu?

A. It starts the OS in Safe Mode.

B. It starts the OS in normal mode and creates a log file to track future boots.

C. It allows non-signed device drivers to be installed.

D. It starts the OS in normal mode with the display resolution set to 800×600.

Your score is

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