10. Managing Quality and Closing Out the Project

Ref:📕CompTIA Project+ Study Guide: Exam PK0-005 (Sybex Study Guide)

Project+ (PK0-005) Chapter 10. Managing Quality and Closing Out the Project

1 / 42

What is the purpose of Quality Control in a project?

A. To allocate tasks among team members

B. To review project results and ensure they comply with the standards documented in the quality management plan

C. To outline the project timeline and milestones

D. To bridge communication between different departments

2 / 42

What is the key difference between project ’Starvation’ and project ’Integration’ as ways to end a project?

A. Starvation refers to the completion of all project deliverables, while Integration indicates the project has evolved into an ongoing operation.

B. Starvation refers to lack of resources leading to an incomplete project, while Integration refers to redistribution of project resources.

C. In Starvation, the project is merged with an existing business unit, whereas in Integration the project has been completed successfully.

D. In Starvation, the project resources are redirected to other activities, while in Integration, the project is canceled prior to completion.

3 / 42

Which of the following is NOT a step in closing out a project according to the given text?

A. Verification and validation of deliverables

B. Obtaining formal sign-off

C. Analyzing future risks

D. Releasing project resources

4 / 42

What should a final project closeout report contain at the minimum?

A. Statement of project acceptance or rejection only

B. Summary of project costs only

C. Recap of the original goals and objectives of the project, statement of project acceptance or rejection, summary of project costs, summary of project schedule, and lessons learned and historical data

D. Recap of the original goals and objectives of the project only

5 / 42

What is the most accurate description of ’Rework’ in quality control activities?

A. The action involves changing or adjusting a process

B. This action agrees to any defects found as a result of quality testing

C. It involves correcting a defect that was discovered while performing quality control

D. Rework refers to the acceptance of a defect that will be fixed in a later update

6 / 42

What is the purpose of ’work-arounds’ when trying to resolve project issues?

A. They completely resolve the issue permanently

B. They help to exploit the issue

C. They help to avoid the issue

D. They provide a temporary fix or partially resolve the issue

7 / 42

What is the difference between action items and issues in project management?

A. Action items and issues are the same

B. Issues have a direct impact on the work of the project while action items do not

C. Action items can only be identified during project status meetings

D. Issues require contingency budgets while action items do not

8 / 42

What are the three types of common causes of variances?

A. Random variances, knowable variances, uncontrollable variances

B. Random variances, known or predictable variances, variances always present in the process

C. Controllable variances, unknown variances, project specific variances

D. Environmental variances, machine-related variances, human error variances

9 / 42

What should be included in the final project closeout report?

A. Summary of project costs

B. List of new project ideas

C. Overview of project milestones

D. Statement of project rejection (and the reasons for cancellation)

10 / 42

What is the primary focus of the Closing phase in a project?

A. Verification and validation of deliverables

B. Archiving documentation

C. Obtaining formal written sign-off and acceptance

D. Releasing project resources

11 / 42

What is the purpose of Key Performance Indicators (KPIs) in project management?

A. To measure the success of the project team’s communication methods

B. To measure the effectiveness of the project sponsor’s interventions

C. To assess whether the project is achieving its intended goals

D. To showcase the project manager’s ability to control risks

12 / 42

In the context of quality control in a project, what action often impacts both the project schedule and budget?

A. Process Adjustments

B. Acceptance

C. Rework

D. Trade-offs

13 / 42

When should access of information for project team members be reviewed and potentially revoked?

A. At the end of each project phase

B. One week after the project is completed

C. After a performance appraisal

D. Once the project is completed

14 / 42

Which of the following is incorrect about obtaining sign-off during the Closing phase of a project?

A. It acts as your proof that the project was completed satisfactorily

B. The sponsor is typically expected to not provide sign-off

C. It signals the official closure of the project

D. Ideally, it should be a mere formality

15 / 42

What does the resolution plan in issue management involve?

A. Description of the issue

B. The steps to mitigate the impacts of the issue

C. The date the issue was recorded

D. The person who reported the issue

16 / 42

What are the four formal types of project endings?

A. Addition, reduction, dissent, extinction

B. Adaptation, starvation, integration, extinction

C. Addition, starvation, integration, extinction

D. Ambition, starvation, interpolation, extension

17 / 42

What should be included in the final project closeout report?

A. A recap of the original goals and objectives of the project

B. A summary of project costs

C. A statement of project acceptance or rejection

D. All of the above

18 / 42

Why is it important to structure the training for a system or product closer to the go-live or handoff date in a transition plan?

A. People often need training again if too much time passes between training and using the system.

B. It ensures that the training is less effective and confusing for the users.

C. It increases the project’s complexity and introduces new challenges.

D. The system or product is usually fully completed by the time of training.

19 / 42

What are the most common actions taken because of quality activities in a project management?

A. Rework, process adjustments, and acceptance

B. Rejecting, waiting, and ignoring

C. Scheduling, budgeting, and scoping

D. Listening, understanding, and engaging

20 / 42

What are the key differences between Integration and Starvation as types of project endings?

A. Integration is the result of staffing, funding, or other resource cuts, whereas Starvation is the result of reassignment or redeployment of the resources

B. Integration occurs when resources are diverted to other projects, whereas Starvation occurs exclusively due to budget cuts

C. Integration ends the project successfully, whereas Starvation implies it did not meet its objectives

D. Starvation redirects resources to other projects or business areas, whereas Integration withholds or reduces resources

21 / 42

What does the resolution plan for managing project issues involve?

A. The resolution plan only involves the status of the issue

B. The resolution plan refers to the actions to take to mitigate the impacts of the issue

C. The resolution plan simply states the person responsible for the issue

D. The resolution plan does not require any urgency or priority setting

22 / 42

What is a balanced scorecard used for in project management?

A. To measure the activities and processes a business uses to meet its strategic goals.

B. To measure the project’s adherence to the budget and the schedule.

C. To measure individual performance reviews.

D. To measure the requirements traceability matrix.

23 / 42

Which action is often based on the analysis of the severity and frequency of defects uncovered during testing?

A. Acceptance

B. Rework

C. Change Control

D. Process Adjustments

24 / 42

What is one of the primary benefits of archiving project documentation

A. To demonstrate the project is completed with relevant sign-offs.

B. To maintain confidential information about the stakeholders.

C. To merely fulfill an obligatory requirement.

D. To enhance the visuals of the project management office (PMO).

25 / 42

What factors should be taken into account when prioritizing an issue in an issue log according to the CompTIA exam objectives?

A. Urgency of the issue and scope of the impact to the organization only

B. Issue severity, impact to the project, and issue escalation only

C. Urgency of the issue, issue severity, and the person who reported the issue

D. Issue severity, impact to the project, urgency of the issue, scope of the impact to the organization, and issue escalation

26 / 42

What process comprises reviewing and settling the terms of the contract, and documenting the work’s acceptance?

A. Releasing team members

B. Removing access

C. Closing out the contract

D. Final performance appraisal

27 / 42

What are Key Performance Indicators (KPIs) in the context of a project?

A. They are measurable values that show whether the project is reaching its intended goals.

B. They are the baseline data of cost, schedule and scope that one uses to monitor project performance.

C. They are regular status reports presented to stakeholders during project status meetings.

D. They are potential risks and issues that might escalate out of control during the project.

28 / 42

Which of the following statements about different quality control techniques is false?

A. Histograms are used to display the frequency distributions of variable data.

B. Pareto diagrams point out major problems that when resolved will have the greatest impact.

C. Control charts aim to show the highest and lowest levels between which project defects should ideally fall.

D. Scatter diagrams are used to determine whether there is no correlation whatsoever between two elements.

29 / 42

What does ’Extinction’ refer to in the context of types of project endings?

A. The project is cancelled before completion

B. The project has been completed and accepted by the stakeholders

C. The project’s resources are reduced or withheld leading to the project’s end

D. The project’s resources are redirected to other projects or areas

30 / 42

What is the purpose of Quality Control in project management?

A. To focus on time constraints of the project

B. To ensure that the project results comply with the standards documented in the quality management plan

C. To process change requests

D. To manage the project’s scope

31 / 42

What are the four formal types of project endings in a project lifecycle?

A. Extinction, Starvation, Addition, Redundancy

B. Integration, Extinction, Addition, Starvation

C. Annihilation, Starvation, Addition, Redundancy

D. Integration, Evolution, Addition, Starvation

32 / 42

What are some techniques used to resolve issues during a project’s lifecycle?

A. Exploit, transfer, avoid, accept, and work-arounds

B. Adding extra resources, requesting more time, or ignoring the issue

C. Ignoring the issue and hoping it resolves itself

D. Changing project goals or redesigning the project

33 / 42

What does the Cost Performance Index measure?

A. The progress to date against the progress that was planned.

B. The value of the work completed at the measurement date against the actual cost.

C. The comparison of activity’s actual progress to date and the estimated progress.

D. Whether the costs are higher than budgeted or lower.

34 / 42

What is the key difference between a risk and an issue in project management?

A. A risk refers to a possible future event, while an issue refers to an event that has already occurred.

B. Risks can only have negative impact on a project, while issues can have both positive and negative impacts.

C. Risks are analyzed while issues are not.

D. Risks are logged in the issue log while issues are not.

35 / 42

What step should a Project Manager take once the project is complete in regards to team members?

A. Maintain the access of all project team members

B. Only revoke access for those who request it

C. Immediately combine the project team with another ongoing project

D. Review and then remove or revoke access for project team members who no longer have a need to know

36 / 42

What is the purpose of a balanced scorecard in project management?

A. To measure the project’s final cost

B. To assess the time taken to complete the project

C. To measure the activities and processes the business uses to meet its strategic goals

D. To compose individual performance reviews

37 / 42

What characterizes the closing phase of a project?

A. Costs are significantly higher due to last minute adjustments.

B. Stakeholders have the greatest amount of influence.

C. Majority of the work has been completed and risk is low.

D. It is the phase with the highest probability of project failure.

38 / 42

Which of the following is not a type of project ending as defined in CompTIA Project+ section ’10. Managing Quality and Closing Out the Project’?

A. Addition

B. Subtraction

C. Integration

D. Extinction

39 / 42

Which of the following is not typically included in a final project closeout report?

A. Recap of the original goals and objectives of the project

B. Summary of project schedule

C. Work breakdown structure

D. Statement of project acceptance or rejection

40 / 42

What function does a Key Performance Indicator (KPI) serve in project management?

A. It gives a constant reminder of the failures in the project

B. It identifies a measurable value to assess if the project is reaching its goals

C. It provides the minimum requirements for completing the project

D. It solely captures cost-based metrics

41 / 42

Why is it important to archive project documentation during the closing phase of a project?

A. Archiving documentation serves to show completed work and can be used for future reference

B. Archiving documentation is an organizational requirement and all project documents automatically become the organization’s property

C. Archiving documentation is a corner stone in the initiating phase of the project

D. Archiving documentation is a requirement for project budget reconciliation

42 / 42

What elements should be included in the final Project Closeout Report?

A. Recap of the original goals and objections of the project, Pictures of the final project state, Celebratory messages

B. Statement of project acceptance or rejection, Summary of project costs, Pictures of the project state during intermediate stages

C. Recap of the original goals and objectives of the project, Statement of project acceptance or rejection, Summary of project costs, Summary of project schedule, Lessons learned and historical data

D. Recap of the original goals and objections of the project, Statement of project acceptance or rejection, Detailed description of the final project implementation

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